Refund policy

Thank you for supporting our independent art store. Because our art prints, stickers, and mailer packages are produced in limited quantities and prepared specifically for each order, we do not offer cash refunds or accept physical returns.

By completing a purchase on our store, you agree to the terms outlined below:

All Sales Are Final 

  • No Cash Refunds: We do not issue monetary refunds to original payment methods for change of mind, order cancellations, or non-delivery due to incorrect address entry at checkout.

  • No Physical Returns: Due to the delicate nature of paper goods and fine art prints, we cannot accept physical returns of delivered items.

Damaged, Defective, or Incorrect Items

We take great care in packaging every order to ensure it arrives in pristine condition. However, if your package arrives damaged in transit, defective, or if you received the wrong item, we are happy to make it right.

In the event of an issue with your order, you may choose one of the following options:

  1. In-Store Credit: Receive a store credit gift card for the full value of the affected item(s) to use on future store purchases or subscription renewals.

  2. Replacement / Reshipment: We will produce and reship a replacement item/package to you free of charge.

How to Request Support

If there is a problem with your package, please follow these steps within 7 days of receiving your delivery:

  1. Email us at TheLuqaimatClub@outlook.com with your Order Number in the subject line.

  2. Provide a brief description of the issue.

  3. Attach clear photos showing the damage or issue with the item and the outer packaging/shipping label.

Once verified, our team will process your selected preference (In-Store Credit or Reshipment) within 2–3 business days.

Return, Refund & Cancellation Policy (EU Customers Only)

Thank you for shopping at The Luqaimat Club. We want you to love your art prints, stickers, and mailer packages. Because many of our items are produced in limited quantities, we adhere strictly to EU consumer laws regarding statutory cancellation rights and defective goods.

1. The EU 14-Day Right of Withdrawal (Cooling-Off Period)

If you are ordering from the European Union, you have the legal right to cancel and return your order within 14 days of receiving your goods, without giving any reason.

  • How to initiate: You can easily request a return or cancellation directly through your Shopify customer account or via our store's return portal within 14 days of delivery. Alternatively, you can email us at TheLuqaimatClub@outlook.com.

  • Return Shipping Costs: Under EU regulations, unless we agreed otherwise, you are responsible for the direct cost of returning the goods. Items must be shipped back to us without undue delay and no later than 14 days from the day you notified us of your cancellation.

  • Condition of Returned Items: Because paper goods and fine art prints are delicate, items must be handled with care. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics, and functioning.

  • Refund Timeline: Once we receive and inspect the returned items (or evidence of their shipment back to us), we will process your refund through Shopify to your original payment method within 14 days (this covers item cost plus standard delivery costs).

Important Exceptions to the Right of Withdrawal

Under EU law, the right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized (e.g., custom-commissioned prints).

2. Damaged, Defective, or Incorrect Items

If your package arrives damaged in transit, defective, or if you received the wrong item, statutory conformity rules apply. You can choose from the following options through Shopify or by contacting support:

  • Full Monetary Refund: Processed back to your original payment method via Shopify.

  • In-Store Credit: Receive a store credit gift card for the full value of the affected item(s) for future purchases.

  • Replacement / Reshipment: We will produce and reship a replacement item/package to you free of charge.

3. How to Request Support or Initiate a Return

  1. Log in to your account: Go to our store, log into your customer account, navigate to your order history, and click "Request Return" on the relevant order.

  2. Submit details: Select the items you wish to return, choose your reason, and upload clear photos if your items arrived damaged or defective.

  3. Ship back (if applicable): For 14-day change-of-mind returns, mail the items back to the return address provided during the Shopify return submission process.

  4. Processing: Once your return is received and verified, our team will approve the refund or reshipment directly through Shopify within 2–3 business days.

If you encounter any issues using the Shopify return portal, you can always reach us directly at TheLuqaimatClub@outlook.com with your Order Number in the subject line.