Shipping policy

Thank you for shopping with us! Every item is curated and prepared with care. Please review our shipping schedules, delivery windows, and fulfillment guidelines below.

Dispatch & Weekly Shipping Schedule

To ensure the highest quality control and careful packaging, mail club orders are shipped in the last week of the month. Other items will be shipped within week after purchase.

  • Cut-Off for Mail Club: Orders placed before the deadline will receive their Mail within the first week of the next month. 

  • You will receive an automated dispatch notification email with your tracking information as soon as your package is handed over to the courier.

Delivery Timelines & Estimates

Once your package is dispatched, estimated delivery times are as follows:

  • United Arab Emirates (Domestic): 2–7 business days after purchase.

  • International Orders: 7–15 business days after dispatch (depending on destination customs and local post services).

Note: Delivery times are estimates and may vary slightly during peak holiday seasons or due to local customs processing.

Order Tracking

All orders are shipped with end-to-end tracking. Once your package is dispatched on Thursday, you will receive a shipping confirmation email containing your official Emirates Post tracking number. You can use this number directly on the Emirates Post website to monitor your shipment's journey.

Delivery Requirements (UAE Customers)

To ensure seamless delivery within the UAE, please verify at checkout that you have provided:

  1. A valid, reachable UAE mobile phone number (required for courier coordination).

  2. Your full address, including Emirate and Area/District details.

International Customs, Duties & Taxes

International shipments may be subject to import duties, taxes, or customs clearance fees levied by the destination country. These charges are the sole responsibility of the customer. We recommend checking with your local customs office before placing an order.
Please provide:
- Postal Code
- A valid phone number 
- A valid address, and Zip Code (If applicable)

Returns, Refunds & Address Issues

  • No Refunds or Returns: All sales are final. We do not offer cash refunds or physical returns. For full details on in-store credit options or replacement procedures for damaged goods, please review our Return & Refund Policy.

  • Incorrect Delivery Address: Please double-check your shipping details before completing your order. We are not responsible for packages delivered to incorrect or incomplete addresses provided by the buyer. Re-shipping fees will apply if a package is returned to us as undeliverable.